Refund policy

Your right to cancel

You are entitled to cancel your order for any reason within 14 calendar days from the day after you receive your goods. To cancel an order, please contact us Bogod and Company Ltd, 91 Goswell Road, London EC1V 7EX, telephone 020 7549 7849, fax 020 7250 0016 or complete and return our cancellation form. A copy is appended for offline use and is also available online at /pages/contact. Alternatively write to or email us including the same information clearly stating that you wish to cancel. If you write on hard copy (paper) you must sign and date in pen. You will be responsible for the costs and safe return of the goods to us. You may wish to consider insurance for the return of expensive items. Refunds in respect of returned goods and the cost of our standard delivery to you will be within 14 calendar days of receiving the goods back. We will make this refund by using the same means of payment as you used for the initial transaction. Goods must be returned to us at Returns, Bogod and Company Ltd, Fortran Road, St Mellons, Cardiff CXF3 0WJ unused and in saleable condition suitably packaged including the original packing. You will be responsible for the cost of return. If you have handled the goods more than was necessary to decide if they were suitable, you may be liable to us for compensation up to the purchase price. Under no circumstances, other than in the event of faulty goods, will refunds be considered where the manufacturer"s seal has been broken or the packaging of any "software", medium carrying computer files, memory cards or sticks, disks, Compact Disks (CDs) Digital Versatile Disks (DVDs) or diskettes, has been opened or interfered with.

Our right to cancel

The Company reserves the right to cancel your order and refund any payment you may have made at its absolute discretion. If the goods you order are unavailable we will notify you as soon as possible and offer a suitable alternative or to cancel your order. If we do cancel your order we will notify you by e-mail or in writing, whichever is appropriate within 14 days of cancellation. We will make this refund by using the same means of payment as you used for the initial transaction. You will not be entitled to any additional compensation.